Shipping & Returns

Every U.S. order ships free with tracking, and you can return an unused item within 30 days of delivery. If anything arrives damaged, we replace it free.

Shipping

Cost

Tracked shipping is free on every U.S. order. There is no minimum.

Where we ship

We currently ship to U.S. addresses only (including Alaska, Hawaii and PO boxes). We don’t ship internationally yet.

Processing and delivery

Orders are processed and dispatched within 1–3 business days of being placed (we don’t ship on weekends or U.S. public holidays). Once dispatched, delivery to U.S. addresses typically takes 3–7 business days. Carrier delays during holiday peaks or severe weather can add a few days; your tracking link will show the latest estimate.

Tracking

You’ll receive a tracking number by email as soon as your order ships. If you haven’t seen it within 1–3 business days, check your spam folder first, then contact us.

Address changes and cancellations

We can change a shipping address or cancel an order free of charge up until it’s dispatched. Message us with your order number as soon as possible. Once an order has shipped it can’t be cancelled, but you can return it under the policy below.

Lost or missing parcels

If tracking shows your parcel as delivered but you can’t find it, check with household members and neighbours and allow 48 hours — carriers sometimes scan early. If it still hasn’t turned up, or tracking has not moved for 10 days, contact us and we’ll send a replacement or refund you in full.

Returns

Return window

You can return an item within 30 days of confirmed delivery for a full refund of the purchase price.

Condition

Returned items must be unused, undamaged and in their original packaging with all parts included (cup, lid, straw and straw topper). Cups that have been used, washed or damaged after delivery can’t be returned unless they arrived faulty.

How to start a return

Send us a message with your order number and what you’d like to return. We’ll reply within one business day with the return address and instructions. Please don’t send anything back before you hear from us.

Return shipping and refunds

For a change-of-mind return you pay the return postage; we recommend a tracked service, as we can only refund items we receive. There is no restocking fee. If we sent the wrong item or it arrived faulty, we cover everything.

Refunds go back to your original payment method within 5–10 business days of the return reaching us. Your bank or card issuer may take a few extra days to show it.

Exchanges

We don’t offer direct exchanges. Return the item for a refund and place a new order for the one you want.

Damaged or incorrect items

Glass travels well when packed properly, but if your cup arrives cracked, chipped or broken, or you receive the wrong item, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a free replacement or a full refund, your choice, and you won’t need to post anything back.

Questions

Anything not covered here? Get in touch — we read every message.